# Refund & Cancellation Policy · groundcrew

> How cancelling groundcrew works: 30 days' notice, free onboarding, and when monthly fees are refunded.

Source: https://groundcrew.sg/refund-policy

Legal

# Refund & Cancellation Policy

Plain answers on cancelling groundcrew and when you get money back. This policy forms part of our Terms of Service.

Last updated: 12 November 2026

## 1\. Onboarding is free

There is no charge for the introductory chat, setting up your brand voice and look, or connecting your channels. If you decide not to go ahead after onboarding, you owe nothing.

## 2\. How billing works

The service is billed monthly in advance, as set out in your proposal or plan. Each payment covers the content and management for that month.

## 3\. Cancelling

-   You can cancel at any time with 30 days' written notice by WhatsApp or email.
-   We keep posting and managing your channels until the end of the notice period.
-   When the service ends we hand back full control of your accounts, remove our access, and send you the content we created for you.

## 4\. Refunds

-   Fees for a month that has started are not refundable, because the planning and content for that month are prepared up front.
-   If you pay for a month that falls entirely after your notice period ends, we refund it in full.
-   If we fail to deliver the service we agreed for a month and cannot put it right, we will refund or credit the affected part of that month's fee.
-   Refunds are paid to the original payment method within 14 days of being agreed.

## 5\. If we end the service

If we stop providing the service for reasons other than unpaid fees or a breach of our [Terms of Service](https://groundcrew.sg/terms), we refund any fees paid for the period after the service stops.

## 6\. Questions

Contact us at [inquiries@groundcrew.sg](mailto:inquiries@groundcrew.sg) and we will sort it out with you directly.