# Social Media Management FAQ · groundcrew

> Answers on approvals, photos, channels, timelines, account ownership and cost for groundcrew's managed social media service in Singapore.

Source: https://groundcrew.sg/faq

FAQ

# Questions owners ask first.

Straight answers about how groundcrew works. Something else on your mind? WhatsApp us, a real person replies.

Getting started

How fast can we start?+

Within 48 hours. We have a 20 minute chat, set everything up the next day, and your first posts go out the day after.

Is onboarding really free?+

Yes. The chat, the setup and your first content plan cost nothing.

What do you need from me?+

Access to your social accounts, your logo if you have one, and anything coming up like launches or offers. Photos are welcome but optional.

How it works

Do I need to approve every post?+

No. It's a managed service: we know your business and your voice, so we just post. If you'd rather see posts first, tell us and we'll send them for a quick look.

How much of my time does it take?+

A 20 minute chat to start. After that, nothing, unless you want to send us photos or news.

Who will I talk to?+

Your own account manager, on WhatsApp. The same person every month, who knows your business.

What if I don't like a post?+

Tell your account manager. We'll fix it or take it down, and adjust so it doesn't happen again.

Content

Do you come and take photos?+

No. Send photos from your phone whenever you have them. When you don't, we design graphics, slides and reels in your look.

Do you reply to comments and messages?+

Yes. We reply in your voice, and anything that needs you, like a booking or a complaint, goes straight to you.

What kinds of posts do you make?+

Graphics, carousels, slides, reels, videos, stories, offers, tips, announcements and more. We pick the right format for every post.

Channels and cost

Which channels do you cover?+

Instagram, Facebook, TikTok, LinkedIn, YouTube, X, Threads, Pinterest and more. We'll suggest the ones that suit your business.

Do my accounts stay mine?+

Yes. You own your accounts and everything we post. We just get access to run them.

How much does it cost?+

It depends on your channels and how often you post. Say hi and we'll put together a plan for you.

## Still wondering?

Ask us anything on WhatsApp. A real person replies, usually within the hour.

[Start free onboarding](https://groundcrew.sg/contact) [WhatsApp us](https://wa.me/6590214980?text=Hi%20groundcrew!%20I'd%20like%20to%20know%20more%20about%20having%20you%20run%20our%20social%20media.%20Could%20we%20book%20the%20free%2020-minute%20onboarding%20chat%3F)